Refund policy

Until full payment the goods remain our unrestricted property.

You are no longer bound as a consumer within the meaning of § 13 BGB to your order if you return the goods within a period of 2 weeks after receipt of the goods at our cost and risk. To meet the deadline it suffices to send to our address.

Please stamp the package sufficient to avoid extra postage. We will refund the postage amount immediately refunded. If you return damaged or worn goods, the legally permissible amount is deducted; You can avoid this by simply subjecting the product of an examination, as would have been about you at our store and send them back without traces of usage and in the original packaging.

Excluded from the return are:
- Goods that are produced according to customer specifications or clearly tailored to personal needs or which are not suitable due to their condition for a return or can spoil quickly or whose expiration date has passed,
- Provided that the delivered data carriers have been unsealed by you audio or video recordings or software,
- Newspapers, magazines and journals.

Warranty
The warranty is subject to the statutory provisions, we are entitled to either replace or rework in case of shortage of the product of your choice.

If the repair is not successful or if the product is also defective, you can return the product for a refund of the agreed price or reduce the purchase price. Information about any manufacturer warranties, please refer to the product documentation.

Others
Your orders are stored. If you lose your documents to your orders, please contact us by email / fax / phone us. We will send a copy of your order details to you.

Dunning
We point out that, particularly with the payment method "invoice" in non-payment, a three-stage, paid proceedings are being initiated.
1st payment reminder via e-mail
2nd reminder by registered mail
3. Transfer to the collection services
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